Red A Means Top Quality Made in Hong Kong

Return Guarantee
7 days goods exchange
Customers may exchange products purchase in Red A Online Shop no more than 7 days of order receipt
Customers are required to approach us at the following address in person with the purchase product within 7 days among order receipt:

Star Industrial Co., Ltd.
25 Tai Yau Street,
San Po Kong,
Kowloon, Hong Kong

Non-returnable items
Items below are non-returnable:
    - Item number or product color is different from purchase order
    - Any product that has exceeded 7 days after receipt
    - Any product that has been used
    - Any product packaging has been damaged
    - Any product that has been purchased outside Red A Online Shop
    - In the event of dispute, Red A Online Shop’s decision shall be final and conclusive


Exchange procedure
All products have been inspected before delivery to ensure good quality, but the goods may be damaged during long-distance delivery.
 
If you receive any damage to the goods, you can contact our customer service within 7 working days from the date of receipt, take photos of the items that need to be replaced and email them to marketing@starred-a.com.
 
On the day of the exchange, please bring along the goods together with the receipts for the exchange of goods at the Logistics Department of No. 25, Tai Yau Street, San Po Kong, Kowloon, Hong Kong during office hours.
 
We recommend that you follow the process below to confirm the return request.

Step 1: Contact the customer service department of the company for record within 7 working days of the receipt period.
Step 2: Take a photo of the exchange item and send an email to the customer service mailbox marketing@starred-a.com for initial evaluation.
Step 3: The customer service will make an appointment for the exchange time and method within 3 working days after receiving the email.
Step 4: Pack the goods together with the sales order and other additional items with the original packaging materials, and return the goods with the contact information and order number back to the following address within 14 days.
Marketing Department, 25 Tai On Street, San Po Kong, Kowloon, Hong Kong
(Office hours: 9:30 – 12:45 am Monday to Friday; 14:00 – 17:30 pm, Closed on Saturdays, Sundays and public holidays.)

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