1. Shipping Methods (for deliveries to Hong Kong)

A. Customers who purchase HK$400 (in total order value) will receive free shipping.

B. Customer is required to pick up the goods at our company for order amount less than HK$400, Or add shipping charges to arrange delivery.
* Transportation fees are determined in different districts. There are no delivery in remote areas. Please refer to the table below or call our company for details.

C. Our customer service will contact the customer by phone within 3 working days after the order is placed for delivery or pick-up arrangements.

D. Each order will be delivered to ONE destination only.

E. Where the delivery address without lift service is calculated from the underground floor, each floor will charge HKD30, and at most, it will only be sent to the 8th floor above the ground floor.

F. For any special delivery arrangements, please note remarks when placing your order. Our customer service will make detailed arrangements and confirmation possibilities for customers when they call to confirm the order.

G. If the delivery is not completed due to weather (including the gale signal, red or black rainstorm warning or other unsafe weather) or road safety, Red-A will contact customer in case of safety and provide the next free delivery.

H. Please sign on the delivery note to confirm the product is under good condition upon receipt.